Refund and Returns Policy
At Landscape Loom, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your artwork, we’ve got you covered with our easy return policy.
30-Day Return Guarantee
We offer a 30-day return window from the date of delivery for eligible items. If you wish to return an artwork, please ensure it meets the following criteria:
- Condition of the Artwork: The artwork must be in its original condition, unaltered, and undamaged.
- Packaging: Please return the artwork in its original packaging or secure packaging to prevent damage during transit.
Initiating a Return
To initiate a return, follow these simple steps:
- Contact Us: Please reach out to our customer support team via [email protected]. Provide your order number and details regarding the return.
- Return Approval: Our team will review your request and provide instructions on the return process if the item meets our return criteria.
- Return Shipment: Once your return is approved, securely package the artwork and ship it back to the address provided by our customer support team.
Refunds
Upon receiving and inspecting the returned artwork, we will process the refund. Please note:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable unless the return is due to an error on our part.
Damaged or Defective Artwork
In the rare event that your artwork arrives damaged or defective, please contact us immediately upon receipt. We will promptly assist you in resolving the issue by providing a replacement or initiating a refund.
Non-Returnable Items
Certain items are not eligible for return:
- Custom or personalized artworks
- Gift cards
- Items purchased from third-party sellers or resellers
Contact Us
If you have any questions or concerns regarding our return policy, feel free to contact our customer support team. We are here to assist you and ensure your shopping experience with Landscape Loom is delightful and hassle-free.
